Support

For anything to do with the app itself, email support@myndgard.com. Please say which university you are at and, if it helps, which screen you were on. We aim to reply within two working days.

Common questions

I can't create an account — it says my email isn't recognised.

Myndgard Discover is only available to students of universities that have licensed it, and it recognises you by the domain of your college email address. Use your official university address rather than a personal one. If that still does not work, your university may not be a participant yet; ask your student services or counselling team.

I didn't get the confirmation email.

Check your junk or spam folder, and any "other" or "promotions" tab. University mail systems sometimes hold external mail for a few minutes. If it has not arrived after fifteen minutes, email us with the address you signed up with and we will confirm the account for you.

I've forgotten my password.

Tap Forgot password on the sign-in screen and we will email you a reset link.

The next day of the programme is locked.

Each day opens once you have finished every module of the day before. Go back to the previous day and look for any module without a tick.

Reminders aren't arriving.

Reminders are scheduled on your phone rather than sent from our servers, so they depend on your device settings. Check that notifications are allowed for Myndgard Discover in your phone's Settings, and that Focus or Do Not Disturb is not silencing them at your chosen time.

Can my university see what I write?

No. Your university sees only anonymous, cohort-level figures such as how many students have registered. It cannot see who has registered or read anyone's check-ins or reflections. See the Privacy Policy for the full picture.

How do I get a copy of my data, or delete my account?

Both are in Settings inside the app. Export my data gives you a complete copy; Delete my account removes your account immediately and permanently. You do not need to contact us to do either.

For university staff

If you administer Myndgard Discover for your institution and need help with branding, crisis contacts or your cohort dashboard, email support@myndgard.com from your staff address.

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